The Ultimate Garage Door Vendor Vetting Checklist
A garage door is an integral part of your home. Whether your door needs to be repaired or replaced, you’ll want someone you can trust to take care of the issue. Not all garage door companies are created equal—so how do you know which one to hire? Use this guide to learn how to choose a garage door company for your next project. Our list will guide you as you evaluate and compare options for your big project.
The Ultimate Garage Door Vendor Vetting Checklist: 12 Things to Consider When Vetting a Garage Door Company
Our list includes various questions you can use to learn more about the companies you meet. Doing background research on each company and the garage door industry in your area can also help. Equipping yourself with additional knowledge beforehand (when possible) can help you determine if the representative you are meeting with is knowledgeable, honest, and fair.
As a garage door company ourselves, we want to earn your business. We also want you to feel confident when you decide to hire us for your next garage door installation. So, please, take a look at the list of considerations and use it in your journey to choosing a garage door company for your next purchase.
1 – Does the company have a good reputation?
It’s pretty easy to go with a company recommended by a trusted friend or relative; still, it’s a good idea to look at the company’s reviews. Suppose the company does not have reviews or testimonials on its website; in that case, there should be at least some available online. Below are some go-to’s for homeowners looking for reviews. Just type in the name of the company you are looking for and look for their profile.
You can also check websites like Angi, Thumbtack, and Modernize. Be aware that websites like this typically require you to create an account and submit contact and project information for access.
2 – How long has the company been in business?
Some big-name companies have been around for many, many decades. Over time they have grown and expanded, and people often complain that they lose touch with everyday customers (you might learn more about that in their reviews). Very few companies last, so finding a company that has been around for 10, 20, 30, or more years is a good sign. It means their clients and business partners trust them.
This doesn’t mean you shouldn’t trust a new company but be wary of companies that are difficult to investigate. Unfortunately, it’s not uncommon for companies who consistently fail their customers to shut down their shops and reopen under a new name later.
3 – Is your property located within their service area?
Can the company representatives reach you quickly, or will they be charging an additional fee if you are outside of their service area? Usually, the dispatcher setting your appointment will tell you if you are outside their service area and if they charge a fee.
4 – Do they provide no-pressure estimates?
Avoid companies with high-pressure sales tactics. If they genuinely had the best product, they wouldn’t have to try so hard to convince you to buy. Don’t be pressured into a purchase for an extra 30% off; chances are you can find equal or better pricing for the same or a similar product from someone else.
5 – Professionalism
Was the company’s rep punctual? Did they respond to your questions? Did they let you speak or talk over you? Good communication makes a big difference. You want to work with someone who arrives on time or respects your time enough to let you know when they are running late. You also want to look for someone who cares enough to listen to your concerns and who can provide honest answers to your questions. Good manners and communication go a long way in any partnership.
6 – Will they work with your schedule?
Whether it is the initial consultation, installation day, or a repair visit, your time is valuable. Can the company work with you to complete your project on a day and time that works for you and them?
7 – Evaluate products and services offered
Some things you should look for from a garage door vendor include:
- Good product selection – a variety of products at multiple price points
- Ability to make emergency service calls
- If something goes wrong with your product, do they offer repair services
8 – Do their products include manufacturer warranties or guarantees?
Most garage door warranties last about 3-5 years; some are longer and others shorter. Problems with products like garage doors usually show up soon after or even before installation. Still, having one that lasts longer than a year is nice. Manufacturers offer longer warranties as a show of confidence in their products. If possible, you’ll want to read the warranty to ensure you know what it does and does not cover. Now, the company that is selling and installing your product may not be manufacturing the door, so there are a few things you’ll want to know.
- If a warranty problem comes up, will they help you navigate your claim submission?
- Who is responsible for registering the product warranty? You, the seller, or the manufacturer?
- Suppose the retailer is not set up to help you with a warranty claim. Can they provide you with all the documentation you’ll need to file your claim at the time of purchase or in the future?
9 – Does the company offer any labor warranties?
Labor warranties are different from manufacturer warranties. The manufacturer’s warranty usually only covers defects in the product, while a labor warranty offers protection against a poor installation. If a labor warranty is available, it will be through the company that completes the installation. This type of warranty is not as common as a product warranty.
10 – Does the company have any certifications, or are they members of any larger organizations?
Certifications and memberships from trusted industry leaders shouldn’t be a deal breaker. They can be something to consider if there aren’t many differentiating factors.
- International Door Association (IDA) – “The mission of the International Door Association is to be the leading trade association representing the door and access system industry by providing advocacy, education, and collaboration to advance the industry with increased professionalism.”
- Manufacturer certification or authorization
- Local associations
11 – Has the company received any accolades?
The longer a company has been around, the more likely it is to have received accolades. In addition to awards from the community, companies like Houzz, Angi, and Qualified Remodeler recognize home improvement companies for the quality of products and service.
12 – Do they have proof of insurance?
Does the company you are considering have proof of insurance? All cities don’t require insurance or licensing, but if yours does, you’ll want to ensure you are working with a company in good standing.
One final recommendation
Many companies have access to the same products; get a few bids so that you can get a good comparison of different companies and products in your area. In some cases, you’ll find that pricing is similar; in others, it will be very different. If this isn’t an emergency, take your time and consider your options before committing to a product or company. Don’t sign a contract until you are sure about what you want.
What to Watch Out for in a Garage Door Company
There are scammers everywhere. Protect yourself and your investment by avoiding companies with no history and no one who will vouch for them. If a company doesn’t have public reviews, ask them to put you in contact with a previous client. You’ll also want to avoid companies with pricing that sounds too good to be true. In cases like this, what usually happens is they’ll ask for payment up front and run off with your money, or they will tack on additional costs later, racking up your bill. Read up on more ways to avoid garage door scams here.
Do Your Research Before You Buy
When it comes time to replace your old garage door, you want to ensure that the new one is high quality and long-lasting. Repairs are just as important as they can keep your door functioning for another few years. Thankfully, there are many reputable garage door vendors that can help you find a suitable model for your home and budget. We hope you’ll choose us, and if you don’t, we’re confident you’ll find a team you trust as long as you follow this guide.
